Privacy Policy for Caira -Sound Therapy

Effective Date: 24/12/2025
Last Updated: 24/12/2025

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Thank you for choosing Caira - Sound Therapy (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information in a secure, transparent, and compliant way under Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information when you use our website and services, including booking sound therapy sessions or making appointments.

By accessing or using our website and services, you consent to the practices described in this Policy.

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1. What Personal Information We Collect

We collect personal information that you voluntarily provide or that is reasonably necessary to provide our services, including:

• Contact details: name, email address, phone number

• Booking information: appointment dates, times, selected services

• Payment and billing information: processed securely through third-party providers (we do not store sensitive payment card data directly)

• Website use and technical data: IP address, device/browser information, cookies and analytics

• Communications: messages and enquiries you send us

We may also collect health-related or sensitive information only where it is necessary to provide your sound therapy services and with your explicit consent. Sensitive information is afforded higher protection under law.

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2. How We Collect Information

We collect personal information when you:

• Complete a booking or contact form

• Register or create an account (if applicable)

• Communicate with us via email or messaging

• Use our website, including analytics and cookies

We also use third-party tools (e.g., analytics services) that may collect non-identifying technical data to improve performance and user experience.

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3. Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes:

• To process and manage bookings and appointments

• To communicate with you (e.g., confirmations, reminders, support)

• To provide and improve our services

• To comply with legal obligations or respond to lawful requests

• To understand and analyse how our website is used

We will only collect personal information that is reasonably necessary for these purposes.

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4. Legal Basis and Consent

Under the Privacy Act 1988 and the APPs, we may handle your personal information where:

• You have provided consent (express or implied)

• It is reasonably necessary to provide the services you requested

• It is required to comply with legal or regulatory obligations

Where special or sensitive information (e.g., health-related details) is collected, we will only do so with your explicit consent.

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5. How We Share and Disclose Personal Information

We may share your personal information with:

• Service providers assisting in bookings, payment processing, hosting, analytics

• Legal or regulatory authorities, where required by law

• Professional advisors, where appropriate

We do not sell your personal information to third parties.

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6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to help improve our website, analyse trends and manage user sessions. You may manage or disable cookies via your browser settings, but this may affect some website features.

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7. Cross-Border Data Transfers

If personal information is stored or processed overseas (e.g., by third-party service providers), we will ensure appropriate safeguards are in place and advise you accordingly.

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8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure, in line with APP 11 requirements for information security. 

However, no internet or electronic storage system can be guaranteed to be 100% secure. We use technical and organisational measures to protect your data.

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9. Access, Correction and Requests

Under the APPs, you have the right to:

• Request access to the personal information we hold about you

• Ask us to correct any inaccurate information

• Withdraw consent where applicable (subject to legal and contractual obligations)

To make a request, please contact us (details below). We may require verification before acting on such requests.

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10. Storage and Retention

We retain your personal information only as long as needed for the purposes it was collected, and in accordance with legal and regulatory requirements.

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11. Complaints and Contact Information

If you have any questions, concerns, or privacy complaints, you can contact us via our 'Contact us' section of this website.

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We will respond to any privacy-related complaint promptly. You also have the right to contact the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights under Australian law have been breached.

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12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised Effective Date.

Privacy Policy - the basics